Fair housing can enhance financial well-being
By Opal Tomashevska, Director, Multicultural Business Strategy, CUNA Mutual Group, and Geoff Cooper, Vice President, Product Development, MGIC As National Fair Housing Month, April offers credit unions an opportunity to […]
Read moreHow to implement experiential member surveys
Credit union member feedback is a gift. Feedback can: Illuminate severe pain points. Provide you with context. Allow you to prioritize actions and improvements. And more … Ultimately, the more […]
Read moreNear-Term strategies for digitally transforming credit unions
By Steve Heusuk, Director, Competitive & Market Intelligence, CUNA Mutual Group Without question, the multi-year plan still has its place – even amid today’s unprecedented pace of change. After all, […]
Read moreThe Four Keys to Credit Union Success
By Gerry Singleton, Vice President CU System Relations for CUNA Mutual Group Having solid systems in place is core to any successful business. Equally important is the constant support […]
Read moreGauging member feedback: the good, the bad, and the actionable
Feedback is a gift. Positive feedback lets you know you’re doing a good job and highlights what you should keep doing in the future. And constructive feedback (even negative feedback) […]
Read moreExpand your credit union revenue streams with wealth management services
By Rob Comfort, President, CUNA Brokerage Services, Inc. Wealth management services may not be the first thing that comes to mind when people think of credit unions, but that […]
Read moreWhat GRC teams can expect in 2023
With the start of 2023, Governance Risk and Compliance (GRC) teams are looking to what lies ahead. There are still economic uncertainties as we move away from the impacts of […]
Read moreThe evolving consumer expectations every credit union needs to know
What people expect from their primary financial institution (PFI) is changing. COVID-19 certainly played a role, as consumers experienced the convenience and time-savings of using digital means to accomplish everyday tasks. The pandemic was not the only reality to alter expectations, however. Louder cries for social justice and the acceleration of diversity, equity, and inclusion (DEI) principles echoed across the country, inspiring many people to rethink where they do business and with whom.
Read moreWhat you need to know about Artificial Intelligence, AI
Whether you’re in the middle of your digital transformation or are evaluating how new technology can help you drive member inclusion, personalize member services, and operate more efficiently, this e-guide […]
Read moreTalent Management & Culture in Uncertain Times
By Steve Heusuk, CUNA Mutual Group Credit unions and other employers are competing for talent in one of the tightest labor markets in U.S. history. While the labor market has […]
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