Fair housing can enhance financial well-being

By Opal Tomashevska, Director, Multicultural Business Strategy, CUNA Mutual Group, and Geoff Cooper, Vice President, Product Development, MGIC As National Fair Housing Month, April offers credit unions an opportunity to […]

Read more

How to implement experiential member surveys

Credit union member feedback is a gift. Feedback can: Illuminate severe pain points. Provide you with context. Allow you to prioritize actions and improvements. And more … Ultimately, the more […]

Read more

Near-Term strategies for digitally transforming credit unions

By Steve Heusuk, Director, Competitive & Market Intelligence, CUNA Mutual Group Without question, the multi-year plan still has its place – even amid today’s unprecedented pace of change. After all, […]

Read more

The Four Keys to Credit Union Success

By Gerry Singleton, Vice President CU System Relations for CUNA Mutual Group   Having solid systems in place is core to any successful business. Equally important is the constant support […]

Read more

Gauging member feedback: the good, the bad, and the actionable

Feedback is a gift. Positive feedback lets you know you’re doing a good job and highlights what you should keep doing in the future. And constructive feedback (even negative feedback) […]

Read more

Expand your credit union revenue streams with wealth management services

By Rob Comfort, President, CUNA Brokerage Services, Inc.   Wealth management services may not be the first thing that comes to mind when people think of credit unions, but that […]

Read more

What GRC teams can expect in 2023

With the start of 2023, Governance Risk and Compliance (GRC) teams are looking to what lies ahead. There are still economic uncertainties as we move away from the impacts of […]

Read more

The evolving consumer expectations every credit union needs to know

What people expect from their primary financial institution (PFI) is changing. COVID-19 certainly played a role, as consumers experienced the convenience and time-savings of using digital means to accomplish everyday tasks. The pandemic was not the only reality to alter expectations, however. Louder cries for social justice and the acceleration of diversity, equity, and inclusion (DEI) principles echoed across the country, inspiring many people to rethink where they do business and with whom.

Read more

What you need to know about  Artificial Intelligence, AI

Whether you’re in the middle of your digital transformation or are evaluating how new technology can help you drive member inclusion, personalize member services, and operate more efficiently, this e-guide […]

Read more

Talent Management & Culture in Uncertain Times

By Steve Heusuk, CUNA Mutual Group Credit unions and other employers are competing for talent in one of the tightest labor markets in U.S. history. While the labor market has […]

Read more