Learning from Top-Performing Credit Unions: Strategic Do’s & Don’ts

By: Steve Heusuk, CUNA Mutual Group’s Sr. Manager, Customer Intelligence In 2008, the bottom fell out of the economy. The Great Recession devastated world financial markets, the banking industry, and […]

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Cost-Conscious consumers moving to digital auto refinancing

By Amy Nelsestuen, CUNA Mutual Group  The consumer shift to digital, spurred by the pandemic, has often been characterized as meeting a need for speed and convenience. New research reveals that there are more and deeper […]

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Two ways to help break down barriers to buying life insurance

By Kevin Cummer, Director – Life Products, TruStage® Life insurance can help reduce anxiety and improve financial wellbeing. Here’s how to help members get the protection they need—especially in uncertain […]

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Ransomware: What to know to create an incident response plan

Ransomware developers and affiliates have been telling victims that they must pay the ransom or stolen data and internal company secrets would be publicly released. Unfortunately, six- and seven-figure demands […]

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Don’t be lulled into a false sense of security

By Rob Comfort, CUNA Mutual Group Despite the challenges of the COVID-19 pandemic, the middle-class reports heightened confidence and optimism in their financial security and retirement prospects, according to new […]

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Pandemic forces seismic shift in financial protection mindset

By Micheal Herman, AdvantEdge Digital President While the economic impact of COVID-19 on individuals and families has been about as divergent as possible, most people experienced a financial awakening of […]

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Make claims a key piece of your digital strategy

By Jamie Ludwig, Director, Lending Claims and Operations, CUNA Mutual Group A digital strategy needs to incorporate all aspects of the member experience. It’s critical that pain points be addressed […]

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How the pandemic has changed credit modeling and why it’s time for a change

By Ibo Dusi, Happy Money Chief Risk & Revenue Officer When I arrived in the U.S. I came with a good education, a stable job, and savings in my bank […]

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Is your credit union ready for a channel-less future?

Your members don’t draw lines between channels—and they don’t expect you to either. By Jeffrey Dillon, CUNA Mutual Group This past year is widely seen as the time when everyone’s […]

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2 Smart ways to keep members at the center of your innovation strategy

2 Smart Ways to Keep Members at the Center of Your Innovation Strategy By Micheal Herman, CUNA Mutual Group’s AdvantEdge Digital Credit unions promise to keep members at the center […]

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