Make claims a key piece of your digital strategy

By Jamie Ludwig, Director, Lending Claims and Operations, CUNA Mutual Group A digital strategy needs to incorporate all aspects of the member experience. It’s critical that pain points be addressed […]

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How the pandemic has changed credit modeling and why it’s time for a change

By Ibo Dusi, Happy Money Chief Risk & Revenue Officer When I arrived in the U.S. I came with a good education, a stable job, and savings in my bank […]

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Is your credit union ready for a channel-less future?

Your members don’t draw lines between channels—and they don’t expect you to either. By Jeffrey Dillon, CUNA Mutual Group This past year is widely seen as the time when everyone’s […]

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2 Smart ways to keep members at the center of your innovation strategy

2 Smart Ways to Keep Members at the Center of Your Innovation Strategy By Micheal Herman, CUNA Mutual Group’s AdvantEdge Digital Credit unions promise to keep members at the center […]

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How credit unions can attract the fastest growing homebuying demographic in America

By, Concepcion Guerrero, MGIC Marketing Program Specialist As we look to the ever-changing future credit unions face, it is no surprise that lenders are shifting their attention to diversity when […]

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Ransomware attacks extorting sizeable ransoms continue as predominant cyber issue

Ransomware developers and affiliates have been telling victims they must pay the ransom or stolen data and internal company secrets will be publicly released. Unfortunately, not everyone has been a […]

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We Are Stronger Together

By John Cassidy, CUNA Mutual Group As soon as the COVID-19 pandemic began, CUNA Mutual Group quickly took action to ensure we were there to support the credit union system, […]

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Learn how to navigate evolving member needs

In 2020, credit unions confronted new challenges to delivering superior member service to meet members where they are. With the intense focus on pandemic-related recovery efforts, is your credit union […]

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Keeping the talent pipeline strong in today’s climate

As the pandemic hit, human resource professionals across the industry were poised for an aggressive recruiting season to find the best, most diverse pool of talent. Needless to say, talent acquisition […]

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Three planning questions every credit union must ask in 2020

In anticipation of strategic planning season, credit union leaders are contemplating how this year’s planning efforts can adequately address the unprecedented and wide-ranging needs of today’s members. With so much […]

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