How to reward and keep top performers

Unemployment is at pre-pandemic levels, but one in four workers quit their jobs in the last year, according to CNBC. Retaining top talent requires more than maintaining the status quo […]

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How credit unions could embrace an e-commerce mentality to deliver embedded buying and borrowing experiences members may want

What’s one of your least favorite things to do? Go to the dentist, or perhaps fly cross country in an airplane? What about buying a new car?   When purchasing […]

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Save with SRM contract negotiation services

It takes considerable time and skill to negotiate the best contractual terms for your credit union and members, and time is money. If you’re a small or mid-sized credit union […]

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Become a future-ready financial services organization

By Philip Paul, CEO & Founder of Cotribute McKinsey & Co. has provided a great framework for organizing for a post-pandemic future. They recommend that leaders should embrace nine imperatives […]

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From satisfied to engaged: achieving high-performance teams

Employee engagement can directly impact your credit union’s success, especially in a volatile financial services environment. Credit unions depend heavily on making members happy, and it’s crucial to recognize the […]

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Mastering the art of call center communication for credit unions

When it comes to consumer satisfaction, it is easy to get caught up in some of the flashier things – fancy furnishings or prizes for enrolling in a service, for […]

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Shared Branching Awareness Week is May 22-26

Navatros is excited to share that we are joining our fellow Shared Branching Networks in celebrating Co-op Solutions Shared Branching Awareness Week, May 22-26.   On top of access in […]

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OCUL Services Corporation rebranding as Navatros

OCUL Services Corporation (OSC), the for-profit entity of the Ohio Credit Union League that provides products and solutions to credit unions in Ohio and surrounding states, announced earlier this month […]

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Gauging member feedback: the good, the bad, and the actionable

Feedback is a gift. Positive feedback lets you know you’re doing a good job and highlights what you should keep doing in the future. And constructive feedback (even negative feedback) […]

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What you need to know about  Artificial Intelligence, AI

Whether you’re in the middle of your digital transformation or are evaluating how new technology can help you drive member inclusion, personalize member services, and operate more efficiently, this e-guide […]

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