Gauging member feedback: the good, the bad, and the actionable
Feedback is a gift. Positive feedback lets you know you’re doing a good job and highlights what you should keep doing in the future. And constructive feedback (even negative feedback) […]
Read moreWhat you need to know about Artificial Intelligence, AI
Whether you’re in the middle of your digital transformation or are evaluating how new technology can help you drive member inclusion, personalize member services, and operate more efficiently, this e-guide […]
Read moreEmployee performance is paramount to credit union success
A credit union is only as strong as its employees, and employees perform at their best when they feel valued. How can your credit union demonstrate that value? By setting […]
Read moreShared Branching brings flexibility as new habits emerge
Maintaining engaged members is vital for continued growth and expansion within the credit union space. New work-from-home roles and virtual presence are rewriting the definition of convenience. Creating a personal […]
Read moreFour formidable forces shaping the credit union digital landscape
By Kevin Polinsky, Senior Director, CUNA Mutual Group FinTech Solutions Financial services continue to see rapid-fire developments that are creating an increasingly competitive environment. While there is seemingly no shortage […]
Read moreSix trends, challenges, and projections impacting your auto lending business
By Chris Harper, Senior Director, Membership | Filene Research Institute Across the credit union system, auto loan growth has flattened in recent years. Consumer preferences, economic conditions, competition, and […]
Read moreTop 3 tips to know about texting
As communication trends evolve, members request the ability to communicate via text messaging. As credit unions adopt this new way of connecting, many have also found it very efficient and […]
Read moreShared Branching goes where you go; no suitcase required
As we approach Labor Day weekend, many are squeezing in final getaways before Summer officially comes to an end. As your members pack their bags, now is a great time […]
Read moreWhat is Compease?
Take care of top talent and stay competitive. Good employees are the lifeblood of a healthy credit union. Their compensation should show it. While managing salaries without professional help may […]
Read moreService on the road with nearly 6,000 branches
This summer, the Ohio Shared Branching Network will help 2.4 million credit union members maintain account access as they get back to business, take to the road, and re-explore new […]
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