Mastering the art of call center communication for credit unions

When it comes to consumer satisfaction, it is easy to get caught up in some of the flashier things – fancy furnishings or prizes for enrolling in a service, for […]

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Shared Branching Awareness Week is May 22-26

Navatros is excited to share that we are joining our fellow Shared Branching Networks in celebrating Co-op Solutions Shared Branching Awareness Week, May 22-26.   On top of access in […]

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OCUL Services Corporation rebranding as Navatros

OCUL Services Corporation (OSC), the for-profit entity of the Ohio Credit Union League that provides products and solutions to credit unions in Ohio and surrounding states, announced earlier this month […]

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Gauging member feedback: the good, the bad, and the actionable

Feedback is a gift. Positive feedback lets you know you’re doing a good job and highlights what you should keep doing in the future. And constructive feedback (even negative feedback) […]

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What you need to know about  Artificial Intelligence, AI

Whether you’re in the middle of your digital transformation or are evaluating how new technology can help you drive member inclusion, personalize member services, and operate more efficiently, this e-guide […]

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Employee performance is paramount to credit union success

A credit union is only as strong as its employees, and employees perform at their best when they feel valued. How can your credit union demonstrate that value? By setting […]

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Shared Branching brings flexibility as new habits emerge

Maintaining engaged members is vital for continued growth and expansion within the credit union space. New work-from-home roles and virtual presence are rewriting the definition of convenience. Creating a personal […]

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Four formidable forces shaping the credit union digital landscape

By Kevin Polinsky, Senior Director, CUNA Mutual Group FinTech Solutions Financial services continue to see rapid-fire developments that are creating an increasingly competitive environment. While there is seemingly no shortage […]

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Six trends, challenges, and projections impacting your auto lending business

By Chris Harper, Senior Director, Membership | Filene Research Institute   Across the credit union system, auto loan growth has flattened in recent years. Consumer preferences, economic conditions, competition, and […]

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Top 3 tips to know about texting

As communication trends evolve, members request the ability to communicate via text messaging. As credit unions adopt this new way of connecting, many have also found it very efficient and […]

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