How to implement experiential member surveys

Published by: Jose Ortiz

May 17, 2023 | Uncategorized

Credit union member feedback is a gift. Feedback can:

  • Illuminate severe pain points.
  • Provide you with context.
  • Allow you to prioritize actions and improvements.
  • And more …

Ultimately, the more you collect and implement member feedback, the more you’ll be able to improve member relationships, build trust, and streamline processes.

So how do you gather that feedback?

Read this blog post to learn how your credit union can bridge the gap between what your leaders think members want and what they actually want.

Contact Jose Ortiz for questions or assistance.

Jose Ortiz
Jose Ortiz Sr. Business Solutions Manager E: jortiz@ohiocul.org
Contact Us

Other Movement News

Government Affairs

NCUA Board Nomination hearing in U.S. Senate

On Thursday, Oct. 19, the U.S. Senate Committee on Banking, Housing, and Urban Affairs held a confirmation hearing for several appointments, including Tanya Otsuka, to the National Credit Union Administration […]
Regulatory

ODFI seeks input on five-year rule review

For the dual charter system to work, both charters must compete and meaningfully drive the other to stay current, relevant, and strong. That is why the League has worked with […]
Member Benefits

League helps credit unions build a stronger future

As we approach the upcoming new year, the Ohio Credit Union League and the newly united national trade association, America’s Credit Unions, eagerly anticipate another year of advocating for Ohio’s […]